Browsing Tag
AI in Customer Service
2 posts
Klarna CEO: “Humans Will Always Be VIP” as Company Balances AI and Personal Touch
At London’s SXSW conference, Klarna CEO Sebastian Siemiatkowski opened up about a surprising shift in his company’s approach…
Airbnb Rolls Out AI Customer Service Bot in the U.S.
Airbnb has quietly started rolling out an AI-powered customer service bot in the U.S., CEO Brian Chesky announced…